Equipetrol Suites is committed to protecting your privacy. This privacy policy presents the practices of EQUIPETROL SUITES in relation to the information collected from users who access the WWW.equipetrolsuites.com website (hereinafter, "Website") or who share their personal information with us. This policy also includes cookie information. The following policies have been established to protect the privacy of users and ensure that their personal information is treated safely and responsibly. We ask that you read and revisit this privacy notice in the future to stay up-to-date with the most up-to-date practices of our privacy policies.

Policy for the processing of personal data

The data we collect

We collect two types of data from our users:

General information. The first type of data is undisclosed and non-identifiable information, which we may collect or request in the course of your use of the Website. We are not allowed to know the identity of Users whose Non-Personal Information has been collected. The non-personal information that is collected could include technical and aggregate use information, which is sent from your device, including software and hardware information (such as the type of browser and operating system of your device, language preferences and access to date and time, among others) collected in order to improve the operation of our Website. We may also collect information on your activity on the Website (such as page views, online browsing, number of clicks, actions, and so on).

Personal information. The second type of data is personal information, also known as information that allows the identification of a person or that, through reasonable efforts, would allow the identification of persons or owners. Such information includes:

Device information: We collect personal data from your device, including georeferencing data, IP address, unique identifiers (such as MAC address and UUID) and other information related to your activity on the Website. If you subscribe to newsletters or newsletters on our Website, you will be asked for information such as: first and last name and email address Contact information: When you add your information to the Contact us form on our Website, you will be asked for information such as: first and last name , phone number and email. Reservation information: When you make an online reservation in our Booking Engine, you will be asked for information such as: first and last name, contact information, georeferencing data and financial information.

We receive your Personal Information from different sources:

Use of data

The data collected could be used to:

Create and maintain internal records; Send notifications of our services, provide technical information and answer questions that users may have about customer service; Periodically send promotional emails of new products, special offers and other information that we consider could be from your interest; Offer publicity when using our Website (see more information in "Advertisements"); Market our products (see more information in "Marketing"); Customize the Website according to your interests; Perform statistical and analysis work, required to improve the quality of the Website.

Advertisement

We may use third-party advertising technology to serve you advertising when you access the Website. This technology collects your information in relation to your use of the Services to serve you advertising (by adding third-party cookies to your web browsing).

Commercialization

We or external subcontractors / providers may use your Personal Information, such as name, email, telephone number and others for the purpose of offering you promotional materials related to our services, which we think may be of interest to you.

Out of respect for your right to privacy, we will include in the advertising material that we send you the option of not continuing to receive marketing or commercial offers from us. If you request to unsubscribe, we will remove your email address or phone number from our marketing distribution lists.

Please remember that even if you request not to continue receiving our advertising emails, we may send you other types of important communication by mail without the option to not continue receiving them. Those types of communication may include customer service announcements or administrative information.

Information shared with third parties

At no time will we rent, sell or disclose User Information to third parties, except as described in this Privacy Policy. In a limited number of circumstances, we may share your Sensitive Information, including to:

Contractors / Third Party Service Providers: We may share personal information with third parties who are part of the service provision process. These third parties will only be authorized to use your personal information for the stated purpose and may not disclose such information to other third parties, except at our sole discretion and in accordance with this Privacy Policy.Legal and Regulatory Authorities: We may share personal information of our users with legal and regulatory authorities and / or third parties, when required by law, necessary to allow us to exercise our legal rights, comply with our legal obligations or necessary to prevent illegal activities or protect the safety or integrity of any person. Financial transactions: If all or part of our business is sold, merged or transferred, we may transfer your personal information as part of the transition. We may also transfer your personal data to the owners of the hotels we run.

User rights

Every user can:

Request confirmation of the processing or not of your personal data and access to your personal data collected, together with complementary information Request a copy of your personal information that you have voluntarily provided us in a structured, commonly used format and machine-readable Request rectification of your personal information under our control Request deletion of your personal information Oppose or contest our processing of your personal information Request restriction of our processing of your information of a personal nature File an appeal before a supervisory authority.

However, please remember that these rights are not absolute and may be subject to our legitimate interests and regulatory requirements.

Retention

We will retain your personal information for as long as we consider necessary to offer our services and comply with our legal obligations, resolve disputes and apply our policies. The retention periods are determined taking into account the type of information that is collected and the purpose for which it is collected, taking into account the requirements applicable to the situation and the need to destroy information that is obsolete or that has no use in the shortest period. of reasonable time. In accordance with applicable regulations, we may keep records that include personal information of users, account creation documents, communications and all other information required by applicable laws and regulations. We may rectify, replenish or delete incomplete or inaccurate information, when we deem it appropriate and at our sole discretion.

Security

We pay close attention to the implementation and maintenance of the security of the Website and your information. We use industry standard policies and procedures to safeguard the security of the information we collect and store, and to prevent unauthorized use of such information, and we require third parties to comply with similar security requirements, in accordance with this Privacy Policy. Although we implement reasonable measures to protect information, we do not assume responsibility for the acts of those who gain unauthorized access or who abuse our Website, and we do not guarantee, expressly, implicitly or in any other way, that we will prevent such access.

Cookie declaration

Definition of cookies

Cookies are small pieces of information that are stored on the hard drive of a computer or device (computer, tablet or smartphone) by your web browser. Cookies are very helpful and can be used for different purposes. These purposes include navigating between web pages more efficiently, enabling the automatic activation of certain functions, remembering your preferences, and facilitating and expediting the interaction between each user and our Services. Cookies are also used to ensure that advertising is relevant to each user and their interests, and to collect statistical information on the use of our Services.

Types of cookies

The Website uses the following types of cookies:

The "session cookies" are stored temporarily during the browsing session and allow normal use of the system. They are deleted from the device when the browser is closed, "permanent cookies" are read from the Website. They are saved on the device for a fixed period of time and are not deleted when the browser is closed. These cookies are used when we know that the same user accesses the website repeatedly, for example, to allow us to save their preferences for their next session start; "Third-party cookies" belong to other online services that put content on the website. page that is visited, for example, external analysis companies that monitor and analyze our access to the Website.

Cookies do not contain information that can identify you personally, but the Personal Information that we collect may be linked, by us, to the data collected and obtained from cookies.

We also use a tool called "Google Analytics" to collect information about your use of the Website. Google Analytics collects information, such as how often users access the Website, the pages they visit during their access, and so on. The information from Google Analytics is only used to improve our Website and its services. Google Analytics collects the assigned IP address that is assigned to you on the date you visit the websites, instead of your name and other sensitive information. We do not combine the information collected through the use of Google Analytics with information of a sensitive nature. Google's ability to use and share the information collected by Google Analytics about your visits to this Website is restricted by the Google Analytics Terms of Use and the Google Privacy Policy.

Revocation of consent

You can withdraw your consent at any time you want by configuring your browser to not enable cookies or delete all cookies from your browser, following the preferences instructions for your device. However, if you choose to disable cookies, some features of our Website may not function properly and your online experience may be limited.

More information

We reserve the right to make amendments or revisions to the Privacy Policy. Material changes will take effect immediately after the amendment to the Privacy Policy. The latest revision will be included in the “Last revision” section. Your use of the Website, following notification of such amendments to our Website, constitutes a statement of knowledge and consent to the amendments to our Privacy Policy and your agreement to be bound by the terms of such amendments.

Governing language: The agreement in the Spanish language will be the final and determining text of this agreement, without prejudice to the translation of this agreement into any other language.

If you have general questions about the Website or the information we collect from you and how we use it, please contact us at [email address].

Last modified 11.19.2021